EXCHANGE POLICY
At Fig Kids Stores, we aim to ensure complete customer satisfaction. If you need to exchange an item for a different size or article, you can do so under the following conditions:
Eligibility for Exchange:
Time Frame: Items must be exchanged within 7 days from the date of delivery of the parcel.
Condition of Items:
- Items must be in their original condition, unused, unwashed, and with all tags attached.
- Items must be returned in their original packaging.
Condition of exchange:
- Items can only be exchanged at outlets.
Proof of Purchase: A valid receipt or proof of purchase must be presented.
Non-Exchangeable Items:
- Customized or personalized items
- Underwear and Socks for hygiene reasons.
Exchange Procedure:
To initiate an exchange, please contact our customer service team by emailing Fig Kidsstores@gmail.com, sending a direct message on Instagram or Facebook, or calling/WhatsApp us at +92 3707457295
Once the exchange is approved, our customer service representative will generate a new order for the exchange. Upon dispatch, our rider will collect the previous product and deliver the new shipment simultaneously, ensuring you receive your replacement without any delay. Please ensure the previous product is properly packed before handing it over to the rider to maintain its quality and condition.
The delivery time for the new order will be 4-5 working days once shipped.
Shipping Costs:
Customers are responsible for exchange shipping costs of Rs 250/-, except in cases where the item is defective or incorrect.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately after you receive the parcel.
Note: Maximum 2 exchanges will be provided per order.